30%
Cart Recovery Rate
50%
Fewer Failed Deliveries
24/7
AI for Order Queries
4x
Flash Sale Revenue Lift
From the abandoned cart to the post-delivery review, automate every voice touchpoint in the customer purchase journey.
Auto-call shoppers who added items but didn't check out. AI reminds them of their cart, handles objections, and offers discount codes to close the sale.
Instant voice confirmation after every order with estimated delivery date. Reduce customer support queries and boost post-purchase confidence.
Proactive out-for-delivery and delivery confirmation calls. Catch failed deliveries early with DTMF rescheduling — before they become returns.
Automated calls for return requests — collect reason, pickup slot, and replacement preference via IVR to process exchanges faster.
Blast sale alerts to your entire customer base in minutes. DTMF interest collection identifies buyers for priority agent callbacks.
IVR surveys after delivery to collect product ratings and review intent. Flag unhappy customers for proactive resolution before negative reviews.
Purpose-built tools to help D2C brands recover more carts, reduce returns, and grow customer lifetime value.
Webhook-triggered calls fire the moment a cart is abandoned. Smart timing — not too soon, not too late — maximises recovery.
DialWaves AI handles product queries, size guidance, and return policies 24/7 — reducing support load and increasing conversions.
Reach your entire subscriber base for flash sales, restock alerts, and exclusive member offers with personalised voice messages.
Every customer interaction logged and summarised. Customer service reps see full conversation history before picking up.
Press 1 to confirm delivery, 2 to reschedule, 3 to raise an issue. Reduce inbound support volume with automated resolution flows.
Track cart recovery rates, delivery confirmation rates, return call resolution, and campaign revenue attribution in real-time.
30%
Cart recovery rate
voice follow-ups outperform email for high-intent cart abandoners
50%
Fewer failed deliveries
proactive DTMF rescheduling catches missed deliveries before they become returns
4x
Flash sale revenue lift
voice alerts drive significantly higher open and conversion rates than SMS