40%
Fewer Failed Deliveries
95%
COD Verification Rate
60%
Lower Support Volume
24/7
AI for Tracking Queries
From dispatch to doorstep, automate every customer voice touchpoint to maximise first-attempt delivery and minimise support load.
Automated out-for-delivery and post-delivery confirmation calls. DTMF receipt confirmation reduces disputes and improves first-attempt delivery rates.
Pre-delivery calls confirming COD amount with customers. Reduce cash discrepancies and driver disputes with verified customer acknowledgements.
Automatic customer notification for delivery exceptions — missed attempts, address issues, and customs delays — with rescheduling options via DTMF.
IVR-based rescheduling flows let customers choose a new delivery slot without waiting on hold. Reduce failed second attempts significantly.
Automated briefing calls for drivers with route summaries, high-priority shipments, and customer contact details — reducing dispatch workload.
Confirm scheduled pickups with senders via automated calls. Reduce missed pickups and no-shows with day-before and day-of reminders.
Purpose-built tools to help courier and logistics companies improve delivery success rates and customer satisfaction scores.
Trigger delivery calls automatically from your WMS or courier platform. Smart batching for efficient zone-based calling.
DialWaves AI handles tracking queries, delivery window questions, and rescheduling requests 24/7 without agent intervention.
Instantly notify all affected customers of network-wide delays or service disruptions before they flood your support line.
All delivery and exception calls transcribed. Operations teams see customer feedback patterns and recurring delivery failure reasons.
Press 1 to confirm receipt, 2 to reschedule, 3 to report a problem. Automate the most common post-delivery interactions.
Track first-attempt delivery rates, COD collection efficiency, reschedule rates, and customer satisfaction scores by zone.
40%
Fewer failed deliveries
pre-delivery calls dramatically improve first-attempt success
60%
Lower inbound support volume
proactive exception alerts stop customers from calling in
95%
COD verification rate
pre-delivery confirmation reduces cash discrepancies significantly